Refund Policy
A legal disclaimer
All refund determinations made by Primebox LLC are final and issued solely at our discretion, except where otherwise required by applicable law.
Submission of a refund request does not guarantee approval. Refund eligibility may depend on multiple factors including, but not limited to, the type of service purchased, activation status, usage history, provider policies, and timing of the request.
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Primebox LLC is not responsible for refund delays or denials resulting from third-party service providers, payment processors, or financial institutions. Processing times are estimates only and may vary.
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We reserve the right to refuse, modify, or revoke any refund request if we determine that a request is fraudulent, abusive, inconsistent with our policies, or violates any terms of service.
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Nothing in this Refund Policy creates a contractual obligation or guarantees a refund under any circumstances unless required by law.
Refund Policy - the basics
1. Eligibility
Refunds may be considered on a case-by-case basis and are not guaranteed. Eligibility depends on:
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Type of service purchased
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Timing of the refund request
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Provider policies
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Service usage or activation status
2. Non-Refundable Items
The following are generally non-refundable:
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Setup, activation, processing, and administrative fees
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Services that have already been provisioned or delivered
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Promotional or discounted services
3. Request Process
Refund requests must be submitted through approved customer support channels and may require verification of account details.
Primebox LLC reserves the right to deny any refund request at its sole discretion.
4. Processing Time
Approved refunds, if any, will be processed to the original payment method. Processing time may vary based on financial institutions and third-party providers.
5. Chargebacks & Disputes
Initiating a chargeback without first contacting Primebox LLC may result in immediate service suspension and possible account termination.
6. Changes to Policy
Primebox LLC may update this Refund Policy at any time without notice.